Privacy Policy

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, including:

• Account Information: When you create an account, we collect your name, email address, and password.
• Demographic Information: To support our equity-focused mission, we may collect information such as race, ethnicity, socioeconomic background, first-generation college student status, and similar demographic data. This information is collected voluntarily.
• Academic Information: We collect academic data you provide, including GPA, MCAT scores, coursework, degrees, and educational history.
• Application Content: We collect content you submit for review, including personal statements, activity descriptions, secondary essays, and other application materials.
• Communications: We collect information when you contact us for support or otherwise communicate with us.

1.2 Information Collected Automatically

When you use the Service, we automatically collect certain information, including:

• Usage Data: Information about how you interact with the Service, including pages viewed, features used, time spent on the Service, and actions taken.
• Device Information: Information about the device you use to access the Service, including device type, operating system, browser type, and unique device identifiers.
• Log Data: Server logs that record information such as your IP address, access times, and referring URLs.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your use of the Service. You can control cookies through your browser settings.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process your requests and provide AI-generated feedback on your application materials
• Personalize your experience and provide tailored recommendations
• Communicate with you about the Service, including updates and support
• Process payments and prevent fraud
• Analyze usage patterns to improve the Service
• Conduct research and analysis to advance our equity-focused mission (using aggregated or de-identified data)
• Comply with legal obligations and enforce our Terms of Service

3. AI Processing and Third-Party Services

The Service uses artificial intelligence to analyze your content and provide feedback. To deliver this functionality, we may share your information with third-party AI service providers, including but not limited to OpenAI and Anthropic. These providers process your data solely to provide AI functionality on our behalf and are contractually obligated to protect your information and use it only as directed by us.

We do not use your personal application content to train AI models. However, aggregated, de-identified data may be used to improve the Service.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We share information with vendors, consultants, and other service providers who need access to perform services on our behalf, including AI providers, payment processors, hosting providers, and analytics services.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Protection of Rights: We may disclose information to protect the rights, property, or safety of Change Systems Inc., our users, or others.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information with your consent or at your direction.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide you the Service. We may retain certain information for longer periods as required by law or for legitimate business purposes, such as resolving disputes or enforcing our agreements. You may request deletion of your account and associated data by contacting us.

6. Data Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

7.1 Account Information

You may update, correct, or delete your account information at any time by logging into your account or contacting us.

7.2 Data Access and Portability

You may request access to or a copy of the personal information we hold about you.

7.3 Data Deletion

You may request that we delete your personal information. We will comply with such requests unless we are required to retain certain information by law.

7.4 Marketing Communications

You may opt out of receiving promotional communications from us by following the unsubscribe instructions in those messages. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

8. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from anyone under 18 years of age. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information promptly. If you believe we have collected information from a child under 18, please contact us.

9. International Data Transfers

Your information may be transferred to, and processed in, countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. By using the Service, you consent to the transfer of your information to the United States and other jurisdictions.

10. State-Specific Privacy Rights

10.1 California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information. We do not sell personal information. To exercise your rights, contact us using the information below.

10.2 Other States

Residents of other states may have similar rights under applicable state privacy laws. Please contact us to exercise any rights you may have.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated Privacy Policy on the Service and updating the "Effective Date" above. Your continued use of the Service after such changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: